Zinn® AgentsNo charge per answer: a predictable monthly price per site.
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Zinn® AI chat agent vs Intercom Fin
A fair comparison of the Zinn® AI chat agent and Intercom's Fin AI Agent: per-outcome versus per-site pricing, what is included, and who each suits.
The short answer
Intercom's Fin is charged for every outcome on top of per-seat plans. The Zinn® chat agent costs one flat monthly price per site, however many questions it answers within its allowance.
| Zinn® Agents | Intercom Fin | |
|---|---|---|
| How it is priced | A monthly price per site | From $0.99 per Fin outcome; help desk seats from $29 a seat a month, billed annually[1] |
| What the price includes | Up to 2,000 answered messages a month per site | Charged per outcome, with a minimum monthly commitment when used on another help desk[1] |
| AI model usage | Paid from AI credit, or your own Anthropic, Google, OpenAI or xAI key | Included in the price per outcome[1] |
| Free option | No free plan for the chat agent; a small free daily AI allowance on every account | Not shown on the pricing page[1] |
Sources
AI chat agent: $29 per month
Why websites choose the Zinn® chat agent over Intercom Fin
No seats to buy — it sits on the same account as your hosting and domains.
Hands the visitor to a person when it does not know, instead of guessing.
Where it is the better choice
Fin is built for support teams: it resolves conversations inside a full help desk, works with tools such as Salesforce, and reports on outcomes. For a large support operation that already measures resolutions, per-outcome pricing can be the right model.
Where Zinn® Agents fits better
For a website that wants its visitors' questions answered from its own pages, a fixed monthly price per site is easier to plan than a charge per resolved conversation, and the agent is part of the account your site is already hosted on.
How to switch from Intercom Fin in three steps
Add the agent to your site
Add the AI chat agent to the site in your Zinn Digital® account. On WordPress sites we host it installs itself; anywhere else you paste one line.
Choose what it reads
Point it at your hosted pages, a website it crawls, or text you paste. Give it your name, greeting and colour.
Test it, then remove Intercom Fin
Ask it the questions your customers ask. When the answers are right, take the Intercom Fin widget off your site so visitors see one assistant.
Questions about switching from Intercom Fin
How is the Zinn® chat agent priced compared with Intercom Fin?
One monthly price per site, with up to 2,000 answered messages a month. The AI model is paid from AI credit, or from your own provider key so you pay the provider directly.
Does it make up answers?
It answers from the pages and text you give it. When nothing there answers the question, it says so and offers a person instead of guessing.
Can I use my own AI provider key?
Yes — connect your own Anthropic, Google, OpenAI or xAI key and the model is billed by that provider directly.
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Competitor details are taken from the public pages linked above on the date shown. Prices and plans change; check the source before you decide.
Included with Zinn Digital® hosting
Host with us and the AI comes with the account
Every Zinn Digital® hosting account includes the MCP server, the Ask Zinn® assistant and the AI migration agent at no charge, plus a one-time welcome credit for the site builder. On our servers, the chat agent reads a static site straight from its files and installs itself on WordPress.