Zinn® AgentsA flat price per site instead of conversation-based pricing.
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Zinn® AI chat agent vs Tidio Lyro
A fair comparison of the Zinn® AI chat agent and Tidio's Lyro AI agent: pricing, how many AI conversations are included, and the free options.
The short answer
Tidio's Lyro AI is priced by conversations on top of a Tidio plan. The Zinn® chat agent is one flat monthly price per site for up to 2,000 answered messages.
| Zinn® Agents | Tidio | |
|---|---|---|
| How it is priced | A monthly price per site | Plans from $24.17 a month; Lyro on its own from $32.50 a month[1] |
| What the price includes | Up to 2,000 answered messages a month per site | Lyro plans from 50 AI conversations; higher quotas on Plus and Premium[1] |
| AI model usage | Paid from AI credit, or your own Anthropic, Google, OpenAI or xAI key | Included in Lyro conversations[1] |
| Free option | No free plan for the chat agent; a small free daily AI allowance on every account | Free plan with 50 Lyro conversations, one-off[1] |
Sources
AI chat agent: $29 per month
Why websites choose the Zinn® chat agent over Tidio
Answers come from your own pages, with a link to where the answer came from.
Bring your own AI key if you prefer to pay the model provider directly.
Where it is the better choice
Tidio combines live chat, a help desk and the Lyro AI agent in one product with a long list of integrations. If you want a full customer-service suite rather than an answer engine for one site, it covers more ground.
Where Zinn® Agents fits better
The Zinn® agent is priced per site with a monthly message cap rather than per AI conversation, answers only from your own pages with the source linked, and loads nothing until a visitor clicks. Pair it with Zinn® Chat when you want a live chat inbox as well.
How to switch from Tidio in three steps
Add the agent to your site
Add the AI chat agent to the site in your Zinn Digital® account. On WordPress sites we host it installs itself; anywhere else you paste one line.
Choose what it reads
Point it at your hosted pages, a website it crawls, or text you paste. Give it your name, greeting and colour.
Test it, then remove Tidio
Ask it the questions your customers ask. When the answers are right, take the Tidio widget off your site so visitors see one assistant.
Questions about switching from Tidio
How is the Zinn® chat agent priced compared with Tidio?
One monthly price per site, with up to 2,000 answered messages a month. The AI model is paid from AI credit, or from your own provider key so you pay the provider directly.
Does it make up answers?
It answers from the pages and text you give it. When nothing there answers the question, it says so and offers a person instead of guessing.
Can I use my own AI provider key?
Yes — connect your own Anthropic, Google, OpenAI or xAI key and the model is billed by that provider directly.
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Competitor details are taken from the public pages linked above on the date shown. Prices and plans change; check the source before you decide.
Included with Zinn Digital® hosting
Host with us and the AI comes with the account
Every Zinn Digital® hosting account includes the MCP server, the Ask Zinn® assistant and the AI migration agent at no charge, plus a one-time welcome credit for the site builder. On our servers, the chat agent reads a static site straight from its files and installs itself on WordPress.